Cancellation/Missed Appointment ::
On rare occasions, Puppy Pampers Grooming LLC may need to cancel your appointment due to weather, road conditions, equipment failure, etc. Every effort will be made to contact you in advance.
If you cannot keep your appointment, please contact us at least 24 hours in advance so we may fill your spot. Failure to call 24 hours before your appointment or failure to have your pet available at the scheduled time may result in a charge of $25 which must be paid prior to your next appointment.
Matted Pet ::
Removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles or skin folds trapped in the mats. Heavy matting can also trap moisture near the pet’s skin allowing mold, fungus or bacteria to grow, revealing skin irritations that exist prior to the grooming process. After effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to regrow. Shaved pets are also prone to sunburn and should either have sun screen applied daily or should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases pets may also exhibit brief behavioral changes. As the owner, you are responsible for the condition of your pet’s coat and may not hold Puppy Pampers Grooming LLC responsible in the event of adverse effects of mat removal.
If your pet is lightly matted and you ask for the coat to be saved, we will charge $60 and work on the mats for 1 hour. Dematting can be a long and painful process. If we do not believe we can remove the mats in this timeframe or if we feel your pet is in pain, we will not continue and will discuss other options. We firmly believe grooming should be an enjoyable experience and will not put your pet through the discomfort of unnecessary dematting.
The Client will not hold the groomer or Puppy Pampers Grooming LLC is liable for any condition or injury related to a matted coat, or the removal of such
Undersigned Client agrees to any additional charges for dematting.
Veterinary Care ::
We make every effort to ensure your pet’s grooming is pleasant and safe, however, if your pet becomes ill or is hurt and the services of a veterinarian are required, you hereby give us permission to obtain treatment if you are not available to do so and you agree to pay such expenses. This treatment may occur at any veterinary clinic selected by Puppy Pampers Grooming LLC.
Safety ::
Safety comes first for everyone during the grooming process, people as well as pets. You must inform us prior to grooming if your pet has bitten someone or has aggressive tendencies. Owners will be held liable for any bites or any property damage caused by their pets. We will stop the grooming process if we feel your pet’s behavior is compromising his safety or ours. We will charge for the amount of the groom that has been accomplished or $25 whichever is greater.
Every animal has a unique personality and disposition. Each individual animal also has unique needs. Because of this, every animal needs to be groomed differently. Grooming a pet is inherently dangerous due to the combination of sharp equipment needed to groom your pet and sudden, unexpected movement pets can make. Due to the unique nature of pet grooming, the client releases Puppy Pampers Grooming LLC, its agents, officers, sub-contractors, and employees from any and all liabilities, financial, and otherwise, for injuries or damage to the Client, the Client’s pet, or any other property of the Client, which arise in any way from services and/or products provided by or as a consequence of the Client’s association with Puppy Pampers Grooming LLC.
The Client assumes all liabilities, financial and otherwise, for the behavior and health of their pet. In consideration of the services rendered by Puppy Pampers Grooming LLC, the Client waives any and all claims, actions, or demands of any nature, foreseen or unforeseen, against Puppy Pampers Grooming LLC relating to the care, control, health, and/or safety of the Client’s pet arising during or after services are performed by Puppy Pampers Grooming LLC. Puppy Pampers Grooming LLC is not responsible for the escape or loss of any pet(s). The Client understands it is possible to even for vaccinated pets to become ill with an infectious disease despite being vaccinated, and this is not due to any circumstance or condition related to Puppy Pampers Grooming LLC.
Puppy Pampers Grooming LLC is not responsible for any allergic reactions resulting from the use of any products. The Client also agrees to disclose the use or application of any chemical products (such as flea & tick treatments) on the pet before the time of service. The Client understands that Puppy Pampers Grooming LLC has the right to refuse service at any time for any reason. To ensure the safety of the groomer and prevent a pet from injuring themselves, a muzzle may be used if deemed necessary by the groomer. If a pet injures the groomer with a vicious or aggressive bite or attack, the Client agrees to take full responsibility and will be held liable for the expenses related to the treatment of the groomer’s injuries. The Client also understands that all bites will be reported to the local authorities as required by law.
We require every adult pet to be current on their rabies and for all puppies to have started their vaccine series. Please have a vaccination record ready for your groomer at the appointment or provide your veterinarian’s name and number ahead of time so we may call the office before your appointment.
The Client agrees Puppy Pampers Grooming LLC is not responsible for skin changes or coat re-growth or changes after the grooming service. The groomer and Puppy Pampers Grooming LLC advises against shaving a double coat due to the risk of poor or no re-growth, as well as coat quality changes and other unknown issues.
Senior Pets & Pets with Health Issues ::
Grooming procedures sometimes can be stressful, especially for a senior pet or a pet with health problems. Grooming may expose hidden medical conditions or aggravate existing ones during or after the grooming. Because senior pets and pets with health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress. Puppy Pampers Grooming LLC will not be responsible for accident or injury to an elderly or health compromised pet during their grooming. The stress of grooming may cause latent, unknown, active or inactive conditions to become active or inflamed and can result in illness, seizures, or the death of their pet. In the best interest of your pet, this contract/agreement will give Puppy Pampers Grooming LLC. permission to obtain immediate veterinary treatment for your pet should it be deemed necessary. We will do our best to contact you first, then take your pet to your authorized Veterinarian. It is agreed that all expenses for Veterinary care will be covered by the pet’s owner upon signing this contract/agreement.
Summer hair removal ::
Shaving a heavily coated dog during the summer is not recommended. In both hot and cold weather, a dog's coat helps regulate body temperature, provides insulation and protection from the sun. Coats that are shaved off, particularly in double-coated breeds such as Huskys, Shepherds, etc, can grow back dull, uneven or otherwise. If you want to reduce hair shedding or keep your pet fresh, we recommend our flaking treatment, which is available at a cost of $30.
Parasites::
If you suspect your pet has fleas or ticks, prompt and thorough action on YOUR part will be needed. Flea infestations can lead to tapeworm and other health problems. Ticks found will be removed. If ticks are found, we strongly suggest you have your pet tested for Lyme Disease or other tick-borne illnesses. Please note that parasites are a health hazard to your pet as well as to humans.
Returned Check ::
All grooming fees must be paid at the time services are rendered. Checks returned due to insufficient funds will be subject to a $25 returned check fee and all appointments after which must be paid in cash only.
Pictures ::
Puppy Pampers Grooming LLC may take pictures of your pet, before and after grooming, for our website and advertising. Any photograph(s) or video(s) taken by or sent to Puppy Pampers Grooming LLC or their associates are considered to be the property of Puppy Pampers Grooming LLC and can be used and/or reproduced in marketing and other materials without any further consent or authorization and the Client will not be entitled to any compensation for their use.
Puppy’s first Haircut: The first grooming experience for a puppy (or any age dog) requires patience and understanding. More time may be necessary to work with younger pets. Gradually adding steps to the grooming process on a regular basis will help to minimize any potential stress. Owners can help their pets accept grooming by regularly massaging pet’s paws as well as brushing & combing their coats.
Frequent handling of paws can help pets better accept nail clipping or trimming around the feet.
Accidents: There is always the possibility an accident could occur. Grooming equipment is sharp, even though we use extreme caution and care in all situations, possible problems could occur including cuts, nicks, scratches, quicking of nails, etc. In most cases, this can happen when a pet is wiggling or moving around. If you arrive to pick up your pet and they are still being groomed, please do NOT talk to them or allow him/her to see you. Every effort will be made to ensure your pet is groomed as safely as possible, but an excited pet can be dangerous to continue to work on. If you insist on talking to your pet, or the groomer, we reserve the right to end the grooming session, even if the groom is not completed, and the full grooming price will be charged.
The pet(s) must not have been exposed to distemper, rabies, or parvovirus within thirty (30) days preceding any services received. The Client agrees to present proof of vaccination upon request. This agreement applies to all current, past and future services provided by Puppy Pampers Grooming LLC. This agreement applies to any and all pets associated with the undersigned Client. The Client agrees to bring any known new behavioral or medical conditions to the attention of Puppy Pampers Grooming LLC before the time of service.
The Client agrees they are legally able to make decisions on behalf of the pet(s) being serviced by Puppy Pampers Grooming LLC.
If the pet should bite, the owner agrees to be responsible for any and all related medical bills, recovery costs, loss of income and equipment damage.
Late or No Pick-Ups: Please be on time to pick-up your pet(s). We work by Appointment and do not have the staff or facilities for your pet to stay after the groom has been completed. To enforce this policy, a $50 kennel fee may be added to your invoice. By signing below you are that if you fail to pick up your pet within 24 hours of the conclusion of our services Puppy Pampers Grooming LLC. is authorized to deliver the animal to a shelter.
Hold Harmless Agreement: By signing this contract you (or your Agent) agree to hold Puppy Pampers Grooming LLC., it’s owners, operators, employees, harmless from any damage, loss, or claim arising from any condition of the undersigned pet, either known or unknown to Puppy Pampers Grooming LLC. It is also further understood and agreed the terms of this agreement can change at any time, without notice, and will overwrite any and all prior signed contracts or releases.
The Client understands their pet(s) will be tethered during the grooming process.
Your pet is important to Puppy Pampers Grooming LLC, and we want to assure you that every effort will be made to make your pet’s experience as safe, stress-free and pleasant as possible!!! Thank you, we appreciate your business.
Puppy Pampers Grooming LLC. 2727 Edison Street, San Mateo, CA 94403
